Multiple representation in real estate happens when the same brokerage represents 2 or more clients, during the same property transaction. It commonly applies to the listing brokerage representing both the seller and buyer at the same time. It also happens when 2 or more buyers are represented by the same buyer agency.
Multiple representation is legal in Ontario. RECO has disclosure rules to regulate the brokerage under this situation. Generally speaking, the brokerage should disclose to its clients when multiple representations happen and seek written approvals in Orea Form 320 from all the clients involved.
Under multiple representations, the brokerage should act impartially and equally protect both clients’ interests and fully disclose the factual information to both clients as well. However, it is not allowed to disclose
It may become problematic if the listing brokerage represents both the buyer and seller.
If you refuse to sign the assent, the brokerage needs to release one or more of the clients to the other brokerage.