Client and customer are defined and treated vastly different in real estate.
If you are into the contract with the agency as a client, the realtor of the brokerage will
If you are into the contract with the agency as a customer, the realtor of the brokerage will
It depends on the realty experience and knowledge you have, your needs, and the services that the brokerage provides. If you are unsure, do some homework, read through the contract, discuss with the realtors in touch and seek the most appropriate solution for you.